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Return Policy



• In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team

• Upon receiving your complaint, timbuktu80 shall verify the authenticity and the nature of the complaint. If timbuktu80 is convinced that the complaint is genuine, timbuktu80 will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products timbuktu80 reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by timbuktu80 in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and timbuktu80 shall not in any manner be held liable for the same.

• Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform timbuktu80 at the earliest. The return process of the product may be restricted by timbuktu80 depending on the nature and category of the product.

•In order to return any products sold through the Website, you are required to comply with the below mentioned conditions, viz:
  • For non damaged/ non defective product/service, you shall be allowed to return the product within the time frame displayed on website at the time of purchase.
  • Please notify timbuktu80 of receipt of a damaged/ defective product/service within 48-hours of delivery to you. If you are unable to do so within 48-hours, timbuktu80 /Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order;
  • Timbuktu80 will arrange pick-up of the damaged/defective product through its own logistics partner. In the event timbuktu80 is unable to do so, timbuktu80 will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with timbuktu80;
  • Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
  • The returned products are subject to verification and checks by timbuktu80 in order to determine the legitimacy of the complaint/ return.
  • In the event the return of a product is duly accepted by timbuktu80, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and timbuktu80 will credit your refunds directly into account. Refunds will be subject to the following:
    • Orders paid online will be refunded instantly through the timbuktu80
    • For Cash on Delivery payments also the amount will be refunded into your account.
    • You can trigger a request in your timbuktu80 to transfer the money from your to the Bank. It will take 3-21 days for the money to show in your bank account depending on your Bank’s policy
  • Timbuktu80 offers hassle-free returns to simplify returns for buyers and sellers. The cost of return shipping for an item that is not as described is the seller's responsibility. You also authorize timbuktu80 to place the return shipping label costs on your invoice, subject to your automatic payment method on file.

Use of Information: We may share your telephone numbers with our service providers (such as billing or collections companies) who we have contracted with to assist us in pursuing our rights or performing our obligations under the User Agreement, our policies, or any other agreement we may have with you. These service providers may also contact you using autodialed or pre recorded messages calls and/or SMS or other text messages, only as authorized by us to carry out the purposes we have identified above, and not for their own purposes.

By accepting the terms and conditions the you accept that timbuktu80 may send the alerts to the mobile phone number/ email provided by you while registering for the Service or to any such number replaced and informed by you.

Content: While We try to offer reliable data, We cannot promise that the catalogs will always be accurate and up-to-date, and you agree that you will not hold our catalog providers or us responsible for inaccuracies in the catalogs. The catalog may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary or identification markings included within the catalogs or create any derivative works based on catalog content.

Limitation of liability and waiver: Notwithstanding anything to the contrary contained herein, neither timbuktu80 nor its affiliated companies, subsidiaries, officers, directors, employees or Merchants or any related party shall have any liability to you or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these terms, the site or the offerings, even if any of said parties had been advised of, knew of, or should have known of the possibility of such damages. To the maximum extent permitted by law, our maximum aggregate liability to you for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to INR one hundred (INR 100). To the maximum extent permitted by law, you waive, release, discharge and hold harmless One97, its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the online Market Place Service.

Jurisdiction and dispute resolution: These terms shall be governed by, and construed in accordance with, the laws of India, without reference to principles of conflicts of law. The parties agree that the courts of New Delhi shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, the Platform/Network or the Site. You expressly consent to the personal jurisdiction of said courts and waive any objection to such personal jurisdiction based on forums non convenience or any other basis.