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Cancellation



Cancellation by timbuktu80: There may be certain orders that timbuktu80 Merchant partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you, non- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified by our Merchant partners, or problems identified by timbuktu80 credit and fraud avoidance department. Timbuktu80 may also require additional verifications or information before accepting any order. Timbuktu80 will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account..

Cancellation by the User: In case of requests for order cancellations, timbuktu80 reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if timbuktu80 receives a cancellation notice and the order has not been processed/ approved by timbuktu80, timbuktu80 shall cancel the order and refund the entire amount to you instantly. Timbuktu80 will not be able to cancel orders that have already been processed.Timbuktu80 has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by timbuktu80 and accept timbuktu80 decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped refund shall be made subject to the returns process post return request is raised and you would get replacement or refund once the original item is back with the Merchant partner in good sale-able condition.

Timbuktu80 reserves the right to cancel any orders that classify as 'Bulk Order' as determined by timbuktu80 as per certain criteria. Any timbuktu80 Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  • Products ordered are not for self-consumption but for commercial resale
  • Multiple orders placed for same product at the same address
  • Bulk quantity of the same product ordered
  • Invalid address given in order details
  • Any malpractice used to place the order


Delivery of the Product: You’re shipping address, pin code will be verified with the database of timbuktu80 before you proceed to pay for your purchase. In the event your order is not serviceable by our delivery partners or the Merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/Merchant's delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by timbuktu80, in such cases timbuktu80 will not be responsible for the non-delivery of the product. Timbuktu80 doesn't deliver items internationally. However, you can make purchases on the Site from anywhere in the world but at the same time ensuring the shipping address is within India. In case you book multiple orders for the Products and Services in one transaction, timbuktu80 would endeavour to ship all Products together. However, this may not always be possible due to some product characteristics or logistics' issues. If you purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses.