Search

Return/Refund/Exchange Policy

1. Returns

 

No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us within 7 days from receiving of our product with details of the product and the defect. You can send the item you consider defective to:

 

TIMBUKTU80

Q. No. 1173, Street-4, Sector-8/A
Bokaro Steel City, Jharkhand, Pin-827009

 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Your will have to send your Bank Account details with IFSC code.

 

2.  Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

 

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. 

 

Only regular priced items may be refunded. Sale items are non-refundable.

 

To follow-up on the status of your return, please contact us at our helpline no. 7677773778.

 

3.  Exchanges

 

We can also exchange your goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 7677773778 with details of the product and the defect. You can send the item you consider defective to:

 

TIMBUKTU80

Q. No. 1173, Street-4, Sector-8/A
Bokaro Steel City, Jharkhand, Pin-827009

 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a

reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

Exceptions

Some products like educational products are not entitled for refund, cancel or exchange.

 

 

3.     Shipping

 

To return the item you purchased, please mail it to:

 

TIMBUKTU80

Q. No. 1173, Street-4, Sector-8/A
Bokaro Steel City, Jharkhand, Pin-827009

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.